A2P Messaging
Send trusted business notifications, authentication codes, and customer updates at scale.
Ready-to-run contact center
Your contact center.
Ready to connect.
Macarena gives your team one complete platform for calls, SMS, routing and customer context — with seamless integration into the CRM and CCaaS systems you already use.
What we do
A contact center
that works with you.
Start with a complete cloud contact center, then shape voice, messaging, automations and reporting around your operation.
Your stack, connected
Ready for the tools
your team uses.
Keep customer context where it belongs. Macarena connects your contact center with leading CRM and CCaaS systems, so calls, messages and outcomes move with every conversation.
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CRM and CCaaS integrations
Messaging solutions
Every message.
Right on time.
Deliver secure, scalable SMS at the speed your business requires — from high-volume A2P campaigns to direct SMPP connectivity.
SMPP Connectivity
Connect your platform through a reliable, high-throughput messaging interface.
Built for performance
Every conversation.
In one clear view.
Agent workspace
Give agents the context, customer history and communication tools they need without switching between systems.
Intelligent routing
Send each conversation to the right queue, skill set or workflow with practical rules your team can maintain.
Live performance data
Track queues, agent activity and service quality in real time, then turn the data into confident decisions.
Let's start a conversation