Auto Dialer
Advanced Auto-Dialer Platform
Macarena Auto-Dialer solution will turn your agents into Universal Soldiers letting them work at highest productivity level. Macarena offers its custom self-crafted smart dialing software featuring advanced cloud-based technologies that ensure safe and fast integration with CRM platforms and third-party services.
Let your agents take the fullest from each and every action with no time losses.
Improved Call Center Performance with Macarena Smart Dialing Solution
Control
Take full control over the dialing environment. Customize or modify your dialing concept according to your business needs.
Performance
Boost your business productivity by means of Macarena customizable management instruments.
Analytics
Keep an eye on the team’s productivity right from the dashboard with all stats and data in one place.
Essential Smart Dialing Features
While being the top communications service provider, Macarena has designed its exclusive custom smart dialing platform aimed at improving your call center productivity. Our Auto Dialer will help your agents to perform as many outbound calls as possible.
Intuitive Dashboard
Track all actions from a single dashboard in real time. Keep an eye on the call center stats.
Automated Dialing
Manual dialing is time-consuming and out-of-date. Our platform delivers advanced auto dialing functionality with real-time and post-sale reports.
Auto Ruling System
Let our innovative rules engine manage your business flow for you while tracking the entire leads lifecycle.
Up-Scale Lead Management
The platform lets you easily manage your leads as well as distribute them accordingly. Sort each lead out by country, status, time zone and set the responsible agent.
Generated Reports
Stay in touch with the call center stats and use reports to boost its productivity.
Secret Talks
There is no need to whisper every time you need to secretly speak to your colleague. The feature lets you communicate with colleagues even when the agent in on the phone.
Schedule Management
You may distribute the workload by hours depending on the time zone to keep focused on preferable countries and regions.
Duplicates Identification
Detecting and managing duplicate leads has never been easier before.
Real-Time Listening In
The platform makes it easy to log in and listen to the agent’s call in real time as well as log out instantly if everything runs fine.
Business Leads Are Now Gold
Each and every lead is the chance to generate revenue. Our flexible platform comes with seamless integration capabilities. Adjust any CRM to make the most of your leads.
Fast and Easy Deployment
Macarena experts are ready to guide you through the entire path of platfr0m’s deployment making the process fast, easy, and cheap.
Performance Analytics
Stay aware of the real-time and post-sale stats. Benefit from detailed reports generated by the platform as well as to conduct customized reports of your own indicating essential issues and parameters.
Flawless Web Presence
Since 2012, Macarena has been delivering its premium-quality communication services. Our smart dialer platform has gained recognition among leading companies operating in various industries. You now have a chance to join that growing community.
Adjustable Infrastructure
The solution represents dynamic architecture making it easy to customize the platform and adjust it to any business need whether you have an independent small or medium call center or a huge international corporation
Advanced cPanel
Go to your dashboard and monitor all essential insights and stats in one place. It comes with an intuitive and user-friendly interface where you may assign roles and permissions to access the platform.
Scalable Platform
Macarena delivers its ultimate and scalable Auto Dialer solution for business looking for an extension. Once you have decided to go to a new level the platform is here to deliver all necessary tools and resources you might need.
Integrate Your Platform
Macarena has designed a flexible solution for call centers of any size. The platform has extended integration functionality featuring a seamless setup and smooth operation with any of the following:
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